Say No to Assumptions for Employees and Customers!

Say No to Assumptions for Employees and Customers!

Tips for Standard Operating Procedures (SOP): Begin by identifying the ideal customer target for the company, and then deploy the “right employees” to cater to the needs of the “right customers”. Clearly outline responsibilities and obligations to ensure...
管理好员工&顾客的期望

管理好员工&顾客的期望

标准作业程序(SOP)小贴士: 先想好企业的理想顾客目标,再用“对的员工”来服务,以满足“对的顾客”的需求。 通过明确列明责任和义务,员工能清楚明白自己的执行方向,顾客也能明确知道自己该尽的责任。 打破“我以为”的思维,不要让员工和顾客自行凭想象定义服务的水平,而是列明方向和效果,让双方在同一个水平上达成共识。 前几年,中国有一个综艺节目出现了一句掀起网友争相模仿的名言:“我不要你觉得,我要我觉得!” 很多时候我们发现,许多人会有这种情况——“我以为”、“我觉得你应该”、“我认为是这样”等等。...
3 essential ways to improve Customer Satisfaction!

3 essential ways to improve Customer Satisfaction!

Tips for Standard Operating Procedures (SOP): The employees in charge of providing service and the operational environment are the primary factors that make it difficult to maintain the same level of service. Given that it is challenging to meet everyone’s...
Quality: The Make or Break for Business Survival

Quality: The Make or Break for Business Survival

Tips for Standard Operating Procedures (SOP): The “Mess Service” business structure is highly suitable for numerous service industries, including wholesale, retail chains, educational institutions, and more. Expanding business relies on two factors:...
守住品质,就是守住江山

守住品质,就是守住江山

标准作业程序(Standard Operating Procedures, SOP)小贴士: 大量服务(Mess Service)系统架构模式,非常适用于许多服务业,还有批发、连锁、教育机构等。 扩大业务靠两点:扩大前屋应对能力 & 加强后屋的服务能力。 持续性保持同等级品质标准,是必要的商业生存条件。 紧密关注 3S Adviser 的朋友们都知道,我们曾经帮助一家自助餐饮业者转型,在短短10个月内,这家公司就取得了300倍的成长!...