开了分店,服务却变差了?

开了分店,服务却变差了?

标准作业程序(SOP)小贴士: 合理的奖惩制度,是确保员工服务品质的关键之一。 多店经营更需要建立《作业手册》,让所有作业标准化,成为员工们的“宝典”,确保所有分店服务的一致性。 切勿心急,先从单店开始规范,然后到多店规范,最后建立总部团队。 作为生意人,谁不想生意越做越大?开店为客户提供服务的,当然想要分店越来越多,这样也能赚得更多。 很多老板不是没钱开分店,而是在一间店生意火爆后雄心勃勃走“多店经营”模式后,其他分店生意却一落千丈、饱受批评,把原本建立起来的自信心都给打掉,最终只能黯然收掉其他店。...
Maximizing Business Growth Beyond Employee Management

Maximizing Business Growth Beyond Employee Management

Tips for Standard Operating Procedures (SOP): Rather than dedicating the majority of your time to monitoring and coaching employees, only to find there is insufficient time left for business expansion, it is more beneficial to develop a comprehensive set of Standard...
SOP,让老板“少管员工”的高效方法

SOP,让老板“少管员工”的高效方法

标准作业程序(SOP)小贴士: 与其花大部分时间监督和调教员工,最后没时间来扩张生意,更应该写一套能让所有部门职能“同步”的SOP,让整个公司在追随“企业目标”的路程上自动作业。 设计流程时,一定要以顾客的需求和满意为重点! 如果你是一位中小企业的老板,或是高层,可能会常面对一个让你心累的问题。 你在工作时间需要走动管理或者至少无时无刻监督员工,半天时间已经被耗去。那作为老板的你,还有时间想怎么拓展生意版图吗?作为高层的你,还有时间去做其他交办的工作吗?...
The key to effective SOPs for SME: WHY to do it?

The key to effective SOPs for SME: WHY to do it?

Tips for Standard Operating Procedures (SOP): Traditional SOPs are designed to outline the process based on “how to do it,” while modern SOPs are tailored to the business activities and objectives of the company. When there is a disconnect between SOPs and...