by 3S Adviser | Apr 21, 2024 | Advisory
The business landscape is constantly evolving, and the role of human resources is no exception. HR transformation is no longer a buzzword; it’s a necessity for companies seeking to attract and retain top talent, optimize processes, and achieve strategic goals....
by 3S Adviser | Apr 9, 2024 | Advisory
What is SOP? SOP stands for Standard Operating Procedure. It is a document that outlines the standardized processes or procedures that must be followed to perform a certain activity or process within an organization. SOPs ensure uniformity, efficiency, and quality in...
by 3S Adviser | Feb 26, 2024 | Advisory
Tips for Standard Operating Procedures (SOP): Begin by identifying the ideal customer target for the company, and then deploy the “right employees” to cater to the needs of the “right customers”. Clearly outline responsibilities and obligations to ensure...
by 3S Adviser | Feb 24, 2024 | Advisory
标准作业程序（SOP）小贴士： 先想好企业的理想顾客目标，再用“对的员工”来服务，以满足“对的顾客”的需求。 通过明确列明责任和义务，员工能清楚明白自己的执行方向，顾客也能明确知道自己该尽的责任。 打破“我以为”的思维，不要让员工和顾客自行凭想象定义服务的水平，而是列明方向和效果，让双方在同一个水平上达成共识。 前几年，中国有一个综艺节目出现了一句掀起网友争相模仿的名言：“我不要你觉得，我要我觉得！” 很多时候我们发现，许多人会有这种情况——“我以为”、“我觉得你应该”、“我认为是这样”等等。...
by 3S Adviser | Jan 15, 2024 | Advisory
Tips for Standard Operating Procedures (SOP): Avoid relying on “intuition” or “experience” when hiring employees. Instead, consider more scientific methods, such as personality assessment tools. When designing procedures and standards for human...
by 3S Adviser | Jan 11, 2024 | Advisory
标准作业程序（SOP）小贴士： 聘请员工时别“靠感觉”或“靠经验”，可以用更科学的做法，比如说人格测验工具。 设计人事管理的程序和标准时，应针对服务和岗位性质，而有“多套”做法。 根据“服务”的性质来撰写适当的作业程序，确保员工和客户之间，能对所提供的服务达成一致的共识。 我们曾经遇过一家企业，是教小孩和成人生存技能的教学中心，10年内开了3间分店，却遇上发展停滞，让我们帮忙整顿。 当中，流程问题和管理工具的问题我们就不多谈了，有兴趣了解的话可以阅读之前的文章： 经营10年，公司“飞不起来”了…… SOP，“贵精不贵多”...
