by 3S Adviser | Jan 11, 2024 | Advisory
标准作业程序（SOP）小贴士： 聘请员工时别“靠感觉”或“靠经验”，可以用更科学的做法，比如说人格测验工具。 设计人事管理的程序和标准时，应针对服务和岗位性质，而有“多套”做法。 根据“服务”的性质来撰写适当的作业程序，确保员工和客户之间，能对所提供的服务达成一致的共识。 我们曾经遇过一家企业，是教小孩和成人生存技能的教学中心，10年内开了3间分店，却遇上发展停滞，让我们帮忙整顿。 当中，流程问题和管理工具的问题我们就不多谈了，有兴趣了解的话可以阅读之前的文章： 经营10年，公司“飞不起来”了…… SOP，“贵精不贵多”...
by 3S Adviser | Dec 18, 2023 | Advisory
Tips for Standard Operating Procedures (SOP): Setting up too many procedures to avoid customer complaints is often a big mistake. Procedures should be simple and efficient, not just numerous for the sake of it. Business owners/managers should not only ‘manage’;...
by 3S Adviser | Nov 16, 2023 | Advisory
Tips for Standard Operating Procedures (SOP): An effective system of rewards and penalties is crucial to ensure the quality of service provided by employees. ‘Work Instructions’ are required to standardize all procedures, serving as a valuable reference for employees...
by 3S Adviser | Nov 2, 2023 | Advisory
标准作业程序（SOP）小贴士： 合理的奖惩制度，是确保员工服务品质的关键之一。 多店经营更需要建立《作业手册》，让所有作业标准化，成为员工们的“宝典”，确保所有分店服务的一致性。 切勿心急，先从单店开始规范，然后到多店规范，最后建立总部团队。 作为生意人，谁不想生意越做越大？开店为客户提供服务的，当然想要分店越来越多，这样也能赚得更多。 很多老板不是没钱开分店，而是在一间店生意火爆后雄心勃勃走“多店经营”模式后，其他分店生意却一落千丈、饱受批评，把原本建立起来的自信心都给打掉，最终只能黯然收掉其他店。...
by 3S Adviser | Oct 18, 2023 | Advisory
Tips for Standard Operating Procedures (SOP): Rather than dedicating the majority of your time to monitoring and coaching employees, only to find there is insufficient time left for business expansion, it is more beneficial to develop a comprehensive set of Standard...
